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auto;align-items:baseline;gap:10px;font-size:14px;display:grid}.feed-dot{background:var(--blue-600);border-radius:999px;width:8px;height:8px;position:relative;top:-1px}.feed-time{color:var(--text-muted);white-space:nowrap;font-size:12px}.progress{background:var(--gray-100);border-radius:4px;flex:1;height:8px;overflow:hidden}.progress-fill{background:var(--blue-600);border-radius:4px;height:100%}.report-grid{grid-template-columns:1fr 1fr;gap:18px;margin-bottom:18px;display:grid}.report-card h3{color:var(--text-strong);margin:0 0 4px;font-size:15px}.report-card p{color:var(--text-muted);margin:0 0 10px;font-size:13px}.report-links{gap:10px;font-size:13px;font-weight:600;display:flex}.report-links span{color:var(--text-muted);cursor:default}.dashed-note{border:1px dashed var(--border-default);border-radius:var(--radius-md);color:var(--text-muted);margin-top:14px;padding:12px 14px;font-size:13px}.pill-choice{color:var(--text-body);border:1px solid var(--border-default);background:#fff;border-radius:999px;padding:5px 12px;font-size:13px;font-weight:600;display:inline-block}.pill-choice:hover{background:var(--gray-100)}.pill-choice.selected{background:var(--blue-50);color:var(--blue-800);border-color:var(--blue-100)}.detail-strip{color:var(--text-muted);flex-wrap:wrap;align-items:baseline;gap:8px 18px;margin-bottom:10px;font-size:13px;display:flex}.detail-strip b{color:var(--text-body)}.detail-strip .spacer{margin-left:auto}.detail-strip a{color:var(--primary);font-weight:600}.status-history{color:var(--text-muted);margin:-8px 0 14px;font-size:12px}.head-actions{color:var(--text-body);align-items:center;gap:8px;margin-left:auto;font-size:13px;display:flex}.head-actions-divider{background:var(--border-subtle);align-self:stretch;width:1px;margin:2px}.qr-icon-btn{border:1px solid var(--border-default);width:34px;height:34px;color:var(--text-body);cursor:pointer;background:#fff;border-radius:9px;justify-content:center;align-items:center;padding:0;transition:background .15s,border-color .15s,color .15s;display:inline-flex}.qr-icon-btn:hover{background:var(--blue-50);border-color:var(--blue-600);color:var(--blue-600)}.qr-icon-btn:focus-visible{outline:2px solid var(--blue-600);outline-offset:2px}.toggle-error{color:var(--red-700);font-size:12px}.chart-tag{float:right;color:var(--text-muted);background:var(--gray-100);border-radius:5px;padding:2px 8px;font-size:11px;font-weight:600}.cust-shell{background:var(--surface-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);margin-bottom:18px;overflow:hidden}.cust-head{background:linear-gradient(120deg, var(--blue-50) 0%, #f0fdfa 100%);border-bottom:1px solid var(--border-subtle);padding:18px 20px 16px}.cust-head-row{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px;display:flex}.cust-head-row h1{letter-spacing:-.02em;color:var(--text-strong);margin:0 0 2px;font-size:20px}.cust-head-row p{color:var(--text-muted);margin:0;font-size:13px}.cust-head-actions{gap:8px;display:flex}.cust-head-actions .btn-primary{white-space:nowrap;padding:9px 16px;font-size:14px}.chip-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.cust-body{align-items:flex-start;gap:16px;padding:16px 20px 20px;display:flex}.cust-list{flex:1.3;min-width:0}.cust-profile{background:var(--surface-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);min-width:0;box-shadow:var(--shadow-md);flex:1;overflow:hidden}.avatar{border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;font-size:10px;font-weight:700;display:inline-flex}.avatar.lg{width:40px;height:40px;box-shadow:var(--shadow-sm);border:2.5px solid #fff;font-size:14px;font-weight:800}.av-0{background:var(--blue-100);color:var(--blue-800)}.av-1{color:#92400e;background:#fef3c7}.av-2{color:#115e59;background:#ccfbf1}.av-3{color:#9d174d;background:#fce7f3}.av-4{color:#5b21b6;background:#ede9fe}.cust-name-cell{align-items:center;gap:9px;min-width:0;display:flex}.cust-name-cell .who{min-width:0}.cust-name-cell .nm-line{color:var(--text-strong);white-space:nowrap;text-overflow:ellipsis;font-weight:600;overflow:hidden}.cust-name-cell .ph-line{color:var(--text-muted);white-space:nowrap;font-size:12px}.store-table tbody tr.sel td{background:var(--blue-50)}.store-table tbody tr.sel td:first-child{box-shadow:inset 3px 0 0 var(--blue-600)}.profile-band{background:linear-gradient(135deg, var(--blue-600), var(--teal-500));font:700 10px/1 var(--font-sans);letter-spacing:.08em;text-transform:uppercase;color:#ffffffe0;padding:14px 16px 26px}.profile-body{padding:0 16px 16px}.profile-avatar-row{align-items:flex-end;gap:10px;margin-top:-20px;display:flex}.profile-avatar-row .who{min-width:0;padding-top:24px}.profile-name{color:var(--text-strong);font-size:15px;font-weight:800}.profile-sub{color:var(--text-muted);font-size:12px}.profile-label{font:700 11px/1 var(--font-sans);letter-spacing:.06em;text-transform:uppercase;color:var(--text-muted);margin:14px 0 8px}.tile-row{gap:8px;margin-top:12px;display:flex}.tile{border-radius:var(--radius-md);flex:1;min-width:0;padding:8px 10px}.tile .tile-label{font:700 10px/1.3 var(--font-sans);letter-spacing:.05em;text-transform:uppercase;display:block}.tile .tile-value{color:var(--text-strong);font-size:17px;font-weight:800;display:block}.tile.blue{background:var(--blue-50)}.tile.blue .tile-label{color:var(--blue-800)}.tile.teal{background:#f0fdfa}.tile.teal .tile-label{color:#0d9488}.tile.amber{background:var(--amber-50)}.tile.amber .tile-label{color:var(--amber-700)}.timeline{padding-left:17px;position:relative}.timeline:before{content:"";background:var(--border-subtle);width:2px;position:absolute;top:6px;bottom:6px;left:4px}.timeline-item{margin-bottom:11px;position:relative}.timeline-item:last-child{margin-bottom:0}.timeline-dot{background:#93c5fd;border:2px solid #fff;border-radius:999px;width:10px;height:10px;position:absolute;top:4px;left:-17px}.timeline-item:first-child .timeline-dot{background:var(--blue-600)}.timeline-main{color:var(--text-strong);justify-content:space-between;gap:10px;font-size:13px;font-weight:600;display:flex}.timeline-main b{white-space:nowrap;font-weight:700}.timeline-sub{color:var(--text-muted);font-size:12px}.note-chip{background:var(--gray-50);border-radius:var(--radius-md);color:var(--text-body);margin-top:12px;padding:8px 10px;font-size:12.5px}.note-chip b{color:var(--text-strong)}.profile-actions{gap:8px;margin-top:14px;display:flex}.profile-actions .btn-primary,.profile-actions .btn-ghost{text-align:center;flex:1;padding:9px 0;font-size:13.5px;font-weight:600}.profile-actions .btn-ghost:disabled{opacity:.6;cursor:not-allowed}.profile-empty{text-align:center;color:var(--text-muted);padding:40px 16px;font-size:13px}@media (max-width:900px){.chart-grid,.report-grid{grid-template-columns:1fr}.cust-body{flex-direction:column}.cust-profile{width:100%}}@keyframes tt-shimmer{0%{background-position:-200% 0}to{background-position:200% 0}}@keyframes tt-spin{to{transform:rotate(360deg)}}.skeleton{border-radius:var(--radius-md);background:linear-gradient(90deg, var(--gray-100) 25%, var(--gray-200) 37%, var(--gray-100) 63%);background-size:200% 100%;animation:1.4s ease-in-out infinite tt-shimmer;display:block}.skeleton.circle{border-radius:999px}.spinner{vertical-align:-.15em;border:2px solid;border-right-color:#0000;border-radius:999px;flex-shrink:0;width:1em;height:1em;animation:.6s linear infinite tt-spin;display:inline-block}.btn-spinner{margin-right:8px}.page-loader{min-height:60vh;color:var(--text-muted);flex-direction:column;justify-content:center;align-items:center;gap:12px;display:flex}.page-loader .spinner{color:var(--primary);font-size:28px}.section-loader{color:var(--text-muted);justify-content:center;align-items:center;gap:10px;padding:40px 16px;display:flex}.section-loader .spinner{color:var(--primary);font-size:20px}@media (prefers-reduced-motion:reduce){.skeleton{animation:none}.spinner{animation-duration:1.4s}}.btn-primary{box-shadow:var(--shadow-xs);transition:background var(--dur-fast) var(--ease-standard), box-shadow var(--dur-fast) var(--ease-standard), transform var(--dur-fast) var(--ease-standard)}.btn-primary:hover:not(:disabled){box-shadow:var(--shadow-sm)}.btn-primary:active:not(:disabled){box-shadow:var(--shadow-xs);transform:translateY(1px)}.kpi-card{transition:border-color var(--dur-fast) var(--ease-standard), box-shadow var(--dur-fast) var(--ease-standard)}.kpi-card:hover{border-color:var(--border-default);box-shadow:var(--shadow-md)}button:focus-visible,a:focus-visible,.clickable:focus-visible{outline:2px solid var(--primary);outline-offset:2px;border-radius:var(--radius-sm)}@media (prefers-reduced-motion:reduce){.btn-primary,.kpi-card,.nav-link{transition:none}.btn-primary:active:not(:disabled){transform:none}}